Please refer to the Daily Transaction report for the date range in which the Disbursement is missing for additional transaction information. If the balance is $0 for this date range, no report will be generated.
If refunds, chargebacks, and/or fees create a negative balance in your Blackbaud Merchant Services Canadian Dollar (CAD), Euro (EUR) or Pound Sterling (GBP) disbursement account within a disbursement period, we may opt not to debit your account. Instead, any future transactions will be applied to the negative balance. The first disbursement period that a positive balance is regained, a disbursement and its accompanying report will be issued.
The disbursement report can take 1-3 business days to complete and become available to view in Blackbaud Merchant Services portal. The date of the disbursement on the Blackbaud Merchant Services report is the date the report begins to be generated referencing the previous 7 days of transactions. This report can take up to 3 business days from the date the disbursement commences to be available in the web portal.
Refer to the following Knowledgebase solutions for more information:
- What happens when a refund makes my Blackbaud Merchant Services disbursement account negative?
- What is the Disbursement Schedule for Blackbaud Merchant Services?