Please refer to the Daily Transaction report for the date range in which the Disbursement is missing for additional transaction information. If the balance is $0 for this date range, no report will be generated. Disbursement reports are available for two years as long as the balance is above $0.
If refunds, chargebacks, and/or fees create a negative balance in your Blackbaud Merchant Services Canadian Dollar (CAD), Euro (EUR) or Pound Sterling (GBP) disbursement account within a disbursement period, we may opt not to debit your account. Instead, any future transactions will be applied to the negative balance. The first disbursement period that a positive balance is regained, a disbursement and its accompanying report will be issued. Please see What happens when a refund makes my Blackbaud Merchant Services disbursement account negative?
The disbursement report for CAD, EUR, and GBP accounts can take 1-3 business days to complete and become available to view in Blackbaud Merchant Services portal. The date on the report is the day after the Disbursement Cycle End Date. The disbursement report for USD accounts will be available on the date of the deposit, and is dated with the Disbursement Date. Please see Where can I view the Disbursement schedule within my BBMS account?
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