When a user imports phone finder files into BBEC the phone formatting for USA is not staying. In batch the phones look to be formatted as (843) 216-6200 but once the batch is committed the record shows 8432166200.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Workaround: Manually edit this phone number and add the Country and the formatting turns on.