When the CyberSource Merchant account is configured and 3DS features are enabled, the client is expecting a OTP(One-Time Password) page to show up when using a Donation or Event Registration Form part in NetCommunity. This is a standard feature in 3DS transactions but not available for all NetCommunity parts.
In order for OTP(One-Time Password) page to appear, you must use the Event 2.0 or Payment 2.0 Parts. This feature is not available for the Classic Event Form or Donation Forms that do not utilize the Payment Part.
This is being considered for Discovery. Blackbaud values your feedback and wants to ensure you are delighted with our products. Our products team regularly reviews suggestions to identify trends that drive improvements intended to benefit you. We develop product improvement strategies based on these trends through a formal Discovery Process.