Error: The CardToken specified no longer exists

When processing credit cards through Batch, users encounter an issue where they receive a rejection code of "The CardToken specified no longer exists" for one or more gifts.
Credit card information is stored in Blackbaud Payment Service for 6 months past the listed Expiration Date for the associated credit card.  After 6 months have passed, BBPS purges the credit card information.  This error message indicates that the credit card token once stored in BBPS is no longer available.  Contact your donor to obtain the updated credit card information. Even if the card number is the same, re-type the credit card number into the record to update the token.


 7.91.5056, patch 0

Was this article helpful?