Unable to log in to NetCommunity site using Internet Explorer 10

The Blackbaud Netcommunity login page may appear to simply reload and will no longer display any values in the username and password fields after users enter a username and password and click the "login" button in Internet Explorer 10.  Additionally, when the login page reloads, it may display "&bm=-1234567890" [the integer values will vary] appended to the end of the login page URL.
This issue is caused by the fact that .NET does not recognize IE 10 as a compatible browser. 

Microsoft released hotfix KB2600088 to correct this issue.

The .NET reliability update 2(KB2600217) includes hotfix KB2600088.

Installing this MS update (http://support.microsoft.com/kb/2600217) to the BBNC web server resolves this issue in versions 6.51.736.16 and higher.
- On-premise customers should update their servers with the latest recommended Windows updates, including hotfix KB2600088.
- Customers whose web servers are hosted by Blackbaud:
The fix was applied to the last of the hosted servers on 6/10/2013.  All hosted clients have the Windows hotfix applied at this time, and should no longer be experiencing the IE 10 compatibility issue.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

Alternative solution:
  1. Turn on the "Compatibility View" feature in Internet Explorer 10.
  2. We recommend adding a Formatted Text and Image part to the top of your forms page to alert users accessing the page using the IE 10 browser to switch to compatibility view, or use a different browser.  This will be a temporary workaround until a Windows Update can be run on the web servers for your organization's web site.
  3. Use a different web browser [e.g Firefox, Google Chrome, Safari]
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites. For more information about using "Compatibility View" in Internet Explorer 10, please refer to http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10



Environment

 6.51.736 patch 16

Was this article helpful?