Benefits are assigned to constituents in recognition programs based on the recognition level that they've achieved within the program. The benefits information includes the value, quantity, date assigned, and relevant details. The Details field is populated when configuring the recognition program, and then auto-populates on constituent records when they are added to the recognition program. The Details field and the rest of the benefit information can be edited on a per-records to track constituent-specific details. However, when the Details field is outputted in a constituent query (Recognition\Recognition Level Benefits\Details), it always populates with the details from the recognition program itself, instead of pulling the details from the field each constituent record specifically.
Download and install the latest version and patch, if applicable.