The user's login settings have been restricted to only allow access during certain times. To resolve this issue, please follow the below listed instructions to revise the user's logon hours to your preferred timeframe.
  1. Log into Blackbaud Hosting Services as a user with admin rights.
  2. Click the User Administration icon.
  3. Double-click the desired user to open their Properties.
  4. navigate to the Account tab and click Logon Hours.
  5. fill in the grid to assign the desired hours when logon for the selected user is permitted and when logon is not permitted.
If the issue still persists please Click Chat with Support and reference this article.