Unable to process a Gift Aid refund when changing the constituent on a posted payment to an organization

When a posted payment has had gift aid claimed and users attempt to edit the posted payment to change the constituent from an individual to an organization, the Gift Aid areas disappear.  This prevents users from being able to process gift aid refunds.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 2.9.1001, patch 141 ; 3.0.516, Service Pack 1
 3.0.516, Service Pack 3

Was this article helpful?