If Blackbaud Hosting Services hosts your Education Edge installation, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Username/Password to access NetCommunity, Citrix, and Raiser's Edge
  • Steps to duplicate

If Blackbaud Hosting Services does not host your Education Edge installation, then take the steps below in the order listed on the workstation where the error is occurring until the error is resolved.
  1. Re-install the NetCommunity plugin installer
  2. Update the Windows file security for the file "NCUserImport.config" (at the path specified in the error message) to apply the following permissions:
    1. Normal workstation user accounts
      1. Read
      2. Read & execute
    2. System user accounts
      1. Full control