Verify the plugin service URL:

1. The plugin service URL should return the MasterService end points page without a redirect or SSL warning.
   Example: http://machinename/pluginservice/masterservice.asmx

This URL will ask BBNC for the Primary site URL stored in Sites & settings.  The site selected from the dropdown box in Options will be the site used in BBNC.  This error will prevent you from seeing the selected site, if there is multisite in place we will want to check all sites in the steps below.


For Blackbaud Fully-Hosted sites only:

1. Browse to the site hosting alias
   http://[SiteID].bbnc.bbcust.com
2. URL should return the MasterService end points page without a redirect or SSL warning.  If the URL redirects to the main site URL we will need this removed to resolve the error.  The cname must return the main BBNC page without any redirects.

For Split-Hosted or On Premise sites only:

• Confirm the Raiser's Edge Web Server is on the same version as the Website. How do I check the version of NetCommunity. If the Raiser's Edge is not on the latest version, update the service.
• If this happens after an upgrade on the REWS (Raiser's Edge Web Service) server, then verify which installation files where run on the REWS.  Only the bbinstallerXXX.exe and bbinstallerXXXpatchX.exe are supposed to be installed on the REWS.  This error will occur if the pluginXXXpatchX.exe is installed on the REWS.  If the pluginXXXpatchX.exe has been installed on the REWS, then uninstall the Blackbaud software from the REWS and reinstall the bbinstallerXXX.exe and bbinstallerXXXpatchX.exe only.