Performance: Marketing Acknowledgement process takes a long time to complete

When running the Standard Acknowledgement letters process, the process will either time out or run in excess of 7 hours.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

If the above patch fix does not address your issue, here are some other troubleshooting steps to take:
  • Review the selection that is used in the process, and consider whether the filters are pulling in a group of records that is too large (for example, a date range that is unnecessarily broad)
  • Consider changing the selection from dynamic to static (note: you'll need to ensure that the selection is refreshed as often as needed for this process to complete successfully)

Environment

 2.94.1524, patch 22
 2.94.1524, patch 46

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.