JustGiving Error when downloading gifts using Blackbaud Links plug-in (UK)

The message may be one of the following -

Message 1:
Please report this issue to Just Giving – there is an issue with your account that is stopping us from being able to download a gift reports. You may need the below details when reporting the problem

OR

Message 2:
Please report this issue to Just Giving – there is an issue with your account that is stopping us from being able to download a gift payment report. You may need the below details when reporting the problem.


The text of either message is then followed by the user name, password, charity ID, application ID, platform, command attempted and URL information.
.

This user name, password, charity ID, application ID, platform, command attempted and URL information should be checked to confirm it is correct.

To check if the information being used is correct -

  1. Sign into https://developer.justgiving.com/ using the same login credentials used to log into the Blackbaud Links Plug-in.
    If an error occurs when signing in, then the credentials are incorrect.
    You should consult with your colleagues and / or JustGiving for the correct login credentials.
  2. Once you have successfully signed into JustGiving API page select Dashboard on the toolbar then Applications on the right hand menu to access your information.
    The Applications list includes the Application ID which should be checked against the Application ID on the screen shot
     
  3. Check the Charity ID issued by JustGiving against the Charity ID on the screen shot.
     
  4. Change the Application ID and/or Charity ID, if required, in Blackbaud Links configuration and Save, then log back into Blackbaud Links.

If the information on the message is already correct then contact Just Giving at charities@justgiving.com and include a screen shot of the message received in your e-mail to them.
 

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

Environment

 7.92

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