When using RE Mobile to create Actions the Solicitor is not added to the Action. The solicitor defaults to the user that is logged into the application.
Make sure the user is a Constituent in The Raiser's Edge Make sure the users Constituent record is marked Is a solicitor.
This issue can be resolved by adding the Constituent name to The Raiser's Edge user profile.
1. With Supervisor, or Admin rights log into The Raiser's Edge 2. Select Admin, then select Security 3. Select and open the user profile. 4. Make sure the Constituent name field is filled out. We will want this Constituent name to be from the users Constituent Record. Click the binoculars to locate the correct Constituent.