Error: Object reference not set to an instance of an object - when scheduling the Add users to NetCommunity task

When trying to schedule the Add Users Utility to run, you receive the following error:

Object reference not set to an instance of an object

Using the Add users to Netcommunity task scheduler to schedule automatic runs of the Add NetCommunity Users utility at regular intervals returns error messages and will not save the schedule.

The Add users to NetCommunity task scheduler feature is not available for use when NetCommunity or Education Edge is hosted by Blackbaud. Although the option is visible within the plugin, it is not available for use. Our product development team is reviewing options to remove the visibility completely. 

The utility must be manually run

If your organization hosts both NetCommunity and Education Edge locally, you may be able to set the schedule on the Raiser's Edge Web Server by following these steps. Any issues that arise from scheduling this locally, outside of Blackbaud's hosted environment, must be addressed by an IT resource as this schedule utilizes Windows Scheduling. 

Steps to Duplicate

Error may occur when following the steps below:
  1. In Education Edge, click the NetCommunity icon
  2. Click the Add users to NetCommunity link
  3. Click Create
  4. Select your Run User Import Task desired time
  5. Click Next
  6. Select the time and day
  7. Click Next
  8. Enter the User Name, Password and Confirm Password
  9. Click Next
  10. Click Finish

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