Outlook Options are being grayed out when using hosted Outlook Integration

Some Blackbaud Hosting Services user have reported their outlook integration buttons being absent or grayed out when they attempted to engage Outlook Integration features in their hosted application (i.e. The Raiser's Edge, The Financial Edge, The Education Edge).

Article Number: 64269

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Enable Outlook Integration in Blackbaud Hosting Services for your organization.

Note: If Outlook integration is already enabled for your site, please perform the following:

Please document and be prepared to share the below listed information and Click Chat with Support and reference this article. .

The exact steps to duplicate the issue (click by click).
The name of the Blackbaud application affected.

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