If working with individual letters on specific records:
- Re-create the Letter code and the export associated with the Letter code
- Re-create any query being used in the mail parameters
- Re-create the mail process and any letter used within the mail parameters (making sure to re-select merge fields)
Click Chat with Support and reference this article. Please be prepared to provide the following information to your Support Analyst:
- The steps you were taking when this error occurred (step by step).
- The Citrix username affected by this error.