Performance issues when submitting Gift Aid claim to HMRC

The Raiser's Edge hangs when processing online Gift Aid submission
The Raiser's Edge freezes during the submission of an online Gift Aid submission

Download and install the latest version and patch, if applicable. 

Steps to duplicate in client data:
  1. Log into the database as Supervisor
  2. Go to Admin, choose Submit Gift Aid Claim to HMRC.
  3. Select an existing claim to be submitted, enter the username and password (in CR notes) and authorise the claim.
  4. Submit the claim.  Note the claim can take upwards of 10 minutes to process.



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