Site down when connection to Raisers Edge Web Server is lost

Client is split hosted and has experienced an on going problem related to their NetCommunity site. Anytime the connection between The Raisers Edge Web Server (REWS) and NetCommunity (BBNC) server is interrupted the entire BBNC site goes down.   Users are not able to access any page on the BBNC site regardless of the parts that are found on the page. Users should be able to access any page that is not hidden behind a log in or containing a part based off The Raisers Edge data when the REWS goes down.  However, this is not the case.  Users will receive a runtime error the first time accessing the site post REWS failure.  Everytime after that they are able to access the site without any issue.
Download and install the latest version and patch, if applicable. 

Environment

 6.58

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.