Client is split hosted and has experienced an on going problem related to their NetCommunity site. Anytime the connection between The Raisers Edge Web Server (REWS) and NetCommunity (BBNC) server is interrupted the entire BBNC site goes down. Users are not able to access any page on the BBNC site regardless of the parts that are found on the page. Users should be able to access any page that is not hidden behind a log in or containing a part based off The Raisers Edge data when the REWS goes down. However, this is not the case. Users will receive a runtime error the first time accessing the site post REWS failure. Everytime after that they are able to access the site without any issue.
Download and install the latest version and patch, if applicable.