The Add Users to NetCommunity utility is not processing records or is not processing all of the records in the query

When running the Add users to NetCommunity utility from The Education Edge with a query,  the utility may not process, add, or update records. The status shows that 0 records were added, refreshed, or failed. Or, the records that were processed in total do not match the number of records in the query. This may result in a user not getting added to NetCommunity after running the add users utility. 

This may look like nothing happens when running the Add User Utility, or that it isn't working correctly. 
There are different things that can cause a record to not be processed in the add users utility. Please check all of the items below.
  1. Verify the record is in the selected query being used for the add users utility.
    1. Choose the appropriate module, either Admissions Office or Registrar's Office.
    2. Click Query button on the left side menu in The Education Edge.
    3. Open the query that is being used in the add users utility.
    4. Click the Results tab.
    5. Verify that the record is showing in the results section.
Note: If the record is not showing in the results, modify the record/query to include the record. 
  1. Verify the record has a username and password entered in the Education Edge record. 
    1. Choose the appropriate module, either Admissions Office or Registrar's Office.
    2. Click the Records button on the left side menu in The Education Edge.
    3. Choose the appropriate type of record to open.
    4. Open the record that is not being added.
    5. Verify the username and password fields are filled out for the record.
Note: Applicant and Student records will show usernames and passwords on the Bio 2 tab. Individual and Faculty records will show usernames and passwords on the Bio 1 tab. If there is not a username and password, one will need to be entered in for the Add Users Utility to process the record. The Add Users Utility does not automatically create usernames and passwords. 
  1. Check the Failed Records section of the add users utility. If the record shows in the quarantined section, Process the quarantined records.
    1. Click the NetCommunity plugin button in the Education Edge
    2. Click the Add Users to NetCommunity link
    3. Click on the Status tab
    4. Click View Failed Records button
    5. Mark the Include quarantined records checkbox
    6. Click the Refresh button. This will show the quarantined records.
  1. Add another filter in the query to break the number of records in half. If there is a larger number of records being added, break the query up in halves. Run the separate queries in the add users utility, and see if the records will process.
    1. Click Query button on the left side menu in The Education Edge.
    2. Open the query that is being used in the add users utility.
    3. Add another filter to divide the number of records up. Use one query in the Add Users utility and see if the records process. If half will process, run the second query. 
  1. Recreate the query in Education Edge as original may be corrupt
    1. Click Query button on the left side menu in The Education Edge.
    2. From the top menu select New.
    3. Select the query type and format of original query, click Ok
    4. Use the same criteria as the original query.
    5. Verify that the record is showing in the results section and save
    6. Use new query in the NetCommunity plugin
The Add Users Utility is not saving the query selection and not running on the correct query

Environment

 6.55.526 patch 2

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