Error: Server Error in '/FAWeb7' Application. Timeout expired. The timeout elapsed prior to completion of the operation or the server is not responding - when logging into or working in FAWeb

When logging into or working with Faculty Access for the Web, users may experience on of the following issues:
  • Error: Server Error in '/FAWeb7' in Application
  • Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding
  • When trying to run progress reports for advisees
Please complete the following steps to resolve this issue:

1. Edit the web.config file with the following information (note: the default path for the file is C:\Program Files (x86)\Blackbaud\FAWeb7)
    a. <add key="CommandTimeout" value="1000" />
       This should be added after this line in the appSettings portion of the file:
       <add key="CacheCheckInterval" value="60" /> <!-- How often (in seconds) should we check to make sure the cache is up to date -->
       
    b. executionTimeout="1000"
       This should be added to the httpRuntime line in the middle of the file below the <!-- This is the max upload limit for the files for downloadable docs.... > line.  The whole line looks like this:
       <httpRuntime maxRequestLength="12288" executionTimeout="1000" />

Environment

 7.82.104, patch 35
 7.87.164, patch 2

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.