This error message may be intermittently encountered when attempting to access the NetCommunity screen/plugin within The Raiser's Edge.
The more verbose text of this message may appear as:
An error occurred communicating with the web service. Check the service URL to make sure it is correct.
The error was:
Client found response content type of ‘text/html’ but expected ‘text/xml’.
The request failed with the error message:
500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
The web application you are attempting to access on this web server is currently unavailable. Please hit the “Refresh” button in your web browser to retry your request.
An error message detailing the cause of this specific request failure can be found in the application event log of the web server. Please review this log entry to discover what caused this error to occur. …<<various HTML>>…
Screenshot example below:
You may also see a variation of: An error occurred communicating with the service: Client found response content type of text/html, charset=utf-8, but expected text/xml
If the plugin service URL is correct and Blackbaud hosts NetCommunity, Click Chat with Support and reference this article.
If the plugin service URL is correct and Blackbaud does not host NetCommunity, please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support.