Error: Invalid Username or Password when logging into RE: Mobile

Users may receive the message when attempting to access The Raiser's Edge through RE:  Mobile.  This occurs when they are using RE7 authentication to access The Raiser's Edge.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 7.92.5508, patch 4
 7.92.5508, patch 5

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