Prior to submitting a case please have the participant close their browser, reopen it and try registering again.  Sometimes the Unexpected Error can take place if the browser session has expired while completing the registration or if there is a network issue on their end.

If the error message is occurring through the Bookkeeping section of the event, please ensure the proper browser and settings (BB724097) are be used then retry the registration.

If the error message is not resolved after following the above:

Chat with Support and reference this article. 

Please include the following information in the case:
  • The URL that appears in the address bar on the error screen the participant receives. (You may also attach a screen shot, if possible, that includes that address).  There is a unique Error ID at the end of the address that helps us research the specific reason for the error.
  • Please include the name of the event this is happening on, and/or a direct URL link to it.