Next You can run a report (BB710290) to check email addresses that have been added to our Blacklist. You can review the reasons (BB729520) an email may be Blacklisted.
If the email address is on the Blacklist you can request the email be removed by contacting support or submitting a case on Case Central.
If you have done all of the above and still need to verify the emails we sent out contact support or submit a case on Case Central with the following information:
- Email recipient's name
- Email address of the recipient
- Date the email was sent out from Sphere
- Email Campaign/Event Name
Support will research if our logs show the emails were sent successfully or not.