Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

 When trying to search on Individuals in the RE Mobile App, affected user will receive a string of errors and are unable to search and open any Individual record:
 
Request Error: Time out expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
 
at
System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
 
at
System.Data.SqlClient.SqlInternal Connection.OnError(SqlException exception, Boolean breakConnection)
 
at
System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning()
 
at
System.Data.SqlClient.TdsParser.Run(RunBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
 
at
System.Data.SqlClient.SqlDataRe ader.ConsumeMetaData()
 
at
System.Data.SqlClient.SqlDataRe ader.get_MetaData()
 
at
System.Data.SqlClient.SqlComma nd.FinishExecutiveReader(SqlData Reader ds, RunBehavior runBehavior, String resetOptionsString)
 
at
System.Data.SqlClient.SqlComma nd.RunExecutiveReaderTds(CommandBehavior cmdBehavior, RunBehavior run Behavior, Boolean returnStream, Boolean async)
 
at
System.Data.SqlCleint.SqlComma nd.RunExecutiveReader(Command Behavior cmdBehavior RunBehavior run Behavior, Boolean returnStream, String method, DbAsyncResult result)
 
at
System.Data.SqlCleint.SqlComma nd.RunExecutiveReader(Command Behavior cmdBehavior RunBehavior run Behavior, Boolean returnStream, String method)
 
at
Blackbaud.Mobile.Adapter.RE.RequestBase.PoplulateListFromSql(T)(Sql Connection conn, SqlCommand cmd, List 1 list, Int32 limit. PopulateFromReader 1 populateDelegate)
 
at 
Blackbaud.Mobile.Adapter.RE.ConstituentRequest.GetIndividuals(String name, Int32, query ID, Boolean favoritesOnly, Int32 limit)
 
at
Blackbaud.Mobile.Adapter.RE.Facade.GetIndividuals(UserCredentials credentials, String name, Int32 queryID, Boolean favorites Only, Int32 Limit)
 
at
Blackbaud.Mobile. ServiceLibrary.BlackbaudService._Closure$_20._Lambda$_20(UserCrednetials creds, IndividualListWrapper wrappedResponse)
 
at
Blackbaud.Mobile. ServiceLibrary.BlackbaudService.ProcessRequest(T)(String user, String password, Int32 database Number, String Key String deviceID String tag T creds. IndividualListWrapper wrapped Response)
 
at
Blackbaud.Mobile. ServiceLibrary.BlackbaudService.ProcessRequest(T)(String user, String password, Int32 databaseNumber, String key, String DeviceID, String tag, T response, RequestProcessor 1 processor)
 
 Contact Support and reference this article. 

Environment

 7.92.5508.5

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