1. Log off from the Blackbaud Hosting Services website by clicking the "Log Off" link in the upper right corner of the window
  2. Log back into the Blackbaud Hosting Services website and click on the icon to start your program
  3. If the program does not start after waiting approximately 10 seconds, manually log off from the frozen or unresponsive session
  4. If you are unable to manually log off from the server, click Chat with Support and provide your Blackbaud Hosting Services username and this article number.  A support analyst will assist you with logging off any active sessions.