- Log off from the Blackbaud Hosting Services website by clicking the "Log Off" link in the upper right corner of the window
- Log back into the Blackbaud Hosting Services website and click on the icon to start your program
- If the program does not start after waiting approximately 10 seconds, manually log off from the frozen or unresponsive session
- If you are unable to manually log off from the server, click Chat with Support and provide your Blackbaud Hosting Services username and this article number. A support analyst will assist you with logging off any active sessions.
Connect and collaborate with fellow Blackbaud users.