Facebook feed on home page of Essentials template event is showing information from other organization events

When creating a new event based on the Essentials template in Blackbaud Sphere, the Facebook feed that appears on the home page of the event contains information from other events.  It does not appear to be limiting the results to just the feed for that specific event.
Note: The information contained in this article no longer applies to Essentials based templates in Friends Asking Friends.  Facebook made a change shortly after this feature was implemented that no longer supported feeds displaying on the home page of the FAF events.  Because of this change, the Facebook AppID field does not function as originally intended and is scheduled to be removed from the Website Features section of the event.  Users still have the ability to write comments on the FAF event and can choose to post those comments to their own Facebook page, but there is no interaction with the organization's Facebook page any longer.  We are looking at implementing a Feed feature for Facebook down the road through another method, but for now the following steps will not yield what it was originally intended for because of Facebook's change.  If a solution is found for this down the road this Knowledge Base solution will be updated, so feel free to Subscribe to this article to receive updates of any changes in the future.





To limit the posts on your Facebook feed to only those associated with that particular event, you need to add the Facebook AppID in your event setup.
  1. Go to Communities > Special Events > Friends Asking Friends > Kintera Thon
  2. Hover over the name of your event and select Website Info
  3. Click on the Website Features link
  4. Scroll down to the Event Social Media section and add your Facebook AppID*

*A Facebook AppID can be created for your event by going to the Facebook Developer site

For more information, please read  How to configure the Facebook section of an FAF event with FAF Essentials

Environment

 9.4.1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.