Your FTP can be accessed by your browser or an FTP client by using the following information to log in:
  • hostname: OR
  • username/password: To request your FTP credentials, please have a Site Administrator submit the via Case Central and request a call back for the credentials..
Note: For security and verification purposes, these credentials can only be given over the phone to Site Administrator for your organization and Support must call the administrator at the number listed on their record
Note for Luminate Online Clients with a custom data sync: Another FTP server exists for the purpose of housing data sync CSV files. To access this separate FTP server, simply append _ds to the end of your username. You'll use the same password to access this.

Many modern FTP clients will use encryption just because it's available, with no other configuration needed. For others, you will have to enable support for AUTH TLS. Details of doing so should be available to you in the documentation with your software.

Specifically, the option to configure your ftp client for is FTP with TLS/SSL (AUTH TLS explicit) - port 21.

If you are using a command-line based FTP client, it will likely encrypt the control channel by default, but be sure to issue the command PRIVATE ON before transferring files, so that the data connections are also encrypted.

For security reasons Convio does not support OpenSSH's SFTP - despite the name, this is not an FTP-based protocol, it is based on SSH.

Automatable CLI clients known to work include:

Windows - MoveItFreely
Linux/Unix - ftp-ssl ( ) or preinstalled with Debian apt-get

For Windows computers, there are some free to use programs that will make navigating your FTP easier and more intuitive. Some of these programs are SmartFTP, FileZilla and WS-FTP-Pro.