Event Start Date and Event Start Time merge fields not populating in acknowledgment email

You have the Event Start Date and Event Start Time merge fields added to an event registration form acknowledgment email. You notice the merge fields are not populating after receiving the acknowledgment email. 



 
Typically, this is the result of the The Event Start Time and Start Date being added to another merge loop area, for example Pricing Loop, instead of being added outside of the Pricing Loop section. To resolve, they need to be added outside the Pricing Loop section. 
  1. Edit the acknowledgement email
  2. Move the Event Start Time or Start Date before the Pricing Loop. Below is a screenshot example
Event Start Date and Time merge fields added before Pricing Loop merge fields
  1. When finished, click Save
  2. Click Save again



If the Event Category of the event in The Raiser's Edge is class
This issue was resolved in the latest version of Blackbaud NetCommunity
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.


 

Environment

 6.51.736.0
 6.58

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