Some Blackbaud Hosting Services users have reported experiencing the above error message when attempting to access their Files folder via FileZilla. The error message may also appear as or be accompanied by the following prompt:
Error: Could not connect to server
To address this issue, please perform the following:
Please document and be prepared to share the below listed information and Click Chat with Support and reference this article.
The exact steps to duplicate the issue (click by click) in FileZilla.