Possible causes:
  • The Raiser's Edge WebService server is down
  • A firewall or proxy is blocking the connection between the BBNC Web Server and the RE WebService server
  • IIS is not functioning properly on the Raiser's Edge WebService server
  • ​ Maintenance has not been done on the Raiser's Edge database.

Try each of the following steps in order until the issue is resolved:
 
  1. Verify the Raiser's Edge WebService is installed on the server referenced in the URL
  2. Verify the IIS Admin and World Wide Web Publishing services are running on the RE WebService server
  3. Copy the URL referenced in the error and paste it into a browser. If you receive a Server Error In RE7Service Application error, search Knowledgebase using the text of that error
  4. From the BBNC Web Server, copy the URL referenced in the error and paste it into a browser. Do the same on the RE WebService server. If the page loads on the RE WebService server but not on the BBNC Web Server, contact a qualified network administrator for troubleshooting the connection. TCP Ports 80 and 443 should be open on any firewall between the two servers.
  5. Rebuild indexes on the Raiser's Edge database.

Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.