Error: Error loading dashboard. [Automation error Library not registered.] when selecting Dashboard in the Navigation bar

When selecting Dashboard in the Navigation bar for The Raiser's Edge, users may experience the following error:

Error loading dashboard. [Automation error Library not registered.]

This occurs when a particular registry key for the Microsoft Office 2003 Web Components is missing.






 
  1. Log out of The Raiser's Edge
  2. Navigate to the following location(s) depending on your operating system
    • C:\Program Files\Common Files\Microsoft Shared\Web Components\11\ (32-bit operating systems)
    • C:\Program Files (x86)\Common Files\Microsoft Shared\Web Components\11\ (64-bit operating systems)
  3. Register the OWC11.dll file.
  4. Log back into The Raiser's Edge and verify that the issue no longer occurs in Dashboard.

Environment

 7.92.5508.9

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