When emailing from a hosted application the user must launch Microsoft Outlook from within the application before attempting to email.

To launch Microsoft Outlook from The Raiser's Edge:

1. Click Tools
2. Click Microsoft Outlook

To launch Microsoft Outlook from The Financial Edge:

1. Click Tools
2. Click Microsoft Outlook

To launch Microsoft Outlook from The Education Edge:

1. Click Tools
2. Click Microsoft Outlook

Once Outlook has launched and is running the user can then email directly from the hosted application.  This instance of Microsoft Outlook is separate from having Microsoft Outlook running on the workstation accessing the hosted application(s).  This requirement is the same for both SMTP Relay and Outlook Anywhere (RPC over HTTPS).

If Outlook integration is not configured for the user they will be prompted to input information when launching Microsoft Outlook.