- Go to Sales > Unresolved Online Sales Order.
- Open the Order.
- Click on View Unresolved Online Order Error. See error: The record specified does not exist for this data form.
- Look in the cart on the right hand side of the screen. See that a price type or a registration option is missing, but the event name is listed.
- Highlight the item and delete it out of the cart.
- Go to the Create Order tab and add the same event item back into the cart, but with the correct price type.
- Click Complete to finish the order.
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