Welcome email merges fields not inserting first name into email.

When new users register through BBIS, they are sent a welcome email.  However, the merge field to insert the person's first name does not work - that value is left blank in the emails that are sent.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516, patch 13
 3.0.516, Service Pack 2

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