How to change the text on thank you messages that are sent when donations received in Blackbaud Mobile (UK only)

How to change bounce back text for a keyword
Example of thank you message / bounce back for single campaign -
Thank you for your donation of £x.xx to {charity name}. Please add Gift Aid (URL).

Example of thank you message / bounce back for a regular campaign -
Thank you for supporting (charity name). This subscription service will take £x.xx every month. Please add Gift Aid (URL).


Contact Support and reference this article. 

Include the following information :-
  1. The Keyword whose text should be changed
  2. If the text is to be changed for a specific sub keyword then include the sub keyword as well.
  3. For clarity, include the text that is currently set and the text that should replace it.

    For example your note should include the request to change

    FROM -
    Thank you for your donation of £x.xx to (charity name) CS 99999999999. Please add Gift Aid (URL)

    TO -
    (charity name) would like to thank you for your £x.xx gift CS 99999999999. Please add Gift Aid (URL)
     

 

Notes
 
  •  When sending this request the (charity name) should be replaced with your charity name.
  • The CS (Customer Support / Customer Care) number must be a landline telephone number


Amendment as of 15 June 2015
A change was made by Mobile phone service providers where there is now no charges applied when calling Freephone numbers.
See the 'Freephone' section of the following article for more information - http://www.ukcalling.info/whats-happening

This means that the Customer Support / Customer Care number included in the bounce back message can either be a landline number or a Freephone / 0800 number.



IMPORTANT:
See When does support end for Blackbaud Mobile Text Fundraising

Environment

 Blackbaud Mobile

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