Story Personalization fields can only be updated in event reports within one year of the event date.  Once the Thon is a year old, if a new participant signs up and changes the text or image on their fundraising page, Sphere reports will not reflect the activity.  This is due to the amount of work it takes to check every page in every event for changes.  While we would like to offer report updates processing limitations prevent us from doing so.

If you are running an event that is still seeing significant activity after a year, consider altering the event Start Date through the Event Information page.  We calculate the event age based on this value.  Please be considerate of our need to maintain high performance for Sphere services and only do so when necessary.