What message is displayed when Blackbaud Payment Service or Blackbaud Secure Payments are down?
If Blackbaud Secure Payments (BBSP) is down:
The remote name could not be resolved: 'payments.blackbaud.com'
· If BBSP is down the error should be displayed on the form as a standard red validation/notification message.
If Blackbaud Payment Service (BBPS) is down:
The remote name could not be resolved: 'payment.service.blackbaudhost.com'
For BBSP/Payment 2
· If BBPS is down but BBSP is up the error will show on the payment page for BBSP as a standard red validation/notification message. The BBSP styling remains consistent with the organization's styling preferences.
For direct to payment / Payment 1
· User will see the BBPS error on the BBNC form as a standard red validation/notification message.