If Then Else rule is not working in CRM merged documents

Documents that are used in Marketing Acknowledgements that contain “If Then Else” rules in the document are not merging correctly when opened from CRM. In the place where the value for the if-then-else rule should be you will see “{}” or it will be empty space.

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 3.0.516.13
 3.0.516, Service Pack 8

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