Member Cards not Scanning because Card Print Process was Cleared

Sometimes member cards are set up so that the card numbers are the barcode that gets scanned into Altru.  If the card print process was accidentally cleared, this takes the cards back to an issued status without a card number.  Thus, the cards with their old card numbers do not scan into the database.
Do one of the following to resolve the issue so that card numbers will scan:
  1. If you have a record of what the original card number was, go to each membership record.  Go to the Membership Card section.  Click on the latest card.  It's status says Issued.  Click Assign Number and type in the original card number.
  2. Print the membership cards again, assigning a new card number.  Either mail members their new member card OR keep them at the front desk to issue when a member comes in with a card that does not scan.

Environment

 3.1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.