General support of WordPress, including general usage, is available by contacting Blackbaud support. If applicable, phone support is available by dialing 1-800-468-8996 then selection option 5 followed by option 4. Additionally, chat support is available by clicking here and selecting the option to chat with WordPress support.
Note: Tier 1 support is available for only general usage type questions. For more advanced questions, or issues Tier 2 support through Blackbaud Professional Services will be utilized. Please see the Scope of Support for Blackbaud WordPress for more information.