We offer several ways for you to get the help and information you need. Connect with us, and our extended family, by:
For more information, check out the full guides here:
https://www.blackbaud.com/support/lumcustomerguide.aspx
https://www.blackbaud.com/support/customerguide.aspx

Engaging directly with a member of the Support team via online chat or another medium can be done in several ways:

Support Portal for Luminate: http://support.convio.com
Customer Portal for all other Blackbaud Products: www.blackbaud.com
  • Case: 
    • Create a new case
    • Check status on existing cases
    • Escalate cases
  • Chat:
    • Hours Monday – Friday 8:00am - 5:00pm CST
If you do not have a support account, you can contact support via phone

Luminate Support Phone: 1-888-528-9501, option 3
All other Blackbaud products
  • Hours: 
    • Non-critical issues: Monday – Friday 7:00am to 7:00pm CST
    • For critical issues or emergencies with Luminate Products, you may call the after-hours line which is available 24/7 at 512-569-8049. Any call to the after-hours line will be treated as a Priority 1 (Severe) issue.