- Accessing written, online help documentation from within the administrative interface of our products. For more information, watch a recorded tutorial on how to access online help.
- Finding answers and posting questions to discussion boards in the Community.
- Searching Knowledgebase for articles, user guides, and videos.
For more information, check out the full guides here:
Engaging directly with a member of the Support team via online chat or another medium can be done in several ways:
Support Portal for Luminate: http://support.convio.com
Customer Portal for all other Blackbaud Products: www.blackbaud.com
- Create a new case
- Check status on existing cases
- Escalate cases
- Hours Monday – Friday 8:00am - 5:00pm CST
Luminate Support Phone: 1-888-528-9501, option 3
All other Blackbaud products
Non-critical issues: Monday – Friday 7:00am to 7:00pm CST
For critical issues or emergencies with Luminate Products, you may call the after-hours line which is available 24/7 at 512-569-8049. Any call to the after-hours line will be treated as a Priority 1 (Severe) issue.