Upon logging into the mobile app for The Raiser's Edge, users may receive the following errors (which are much longer than what is shown):
Error: Cannot open database "[Database Name]" requested by the login. The login failed Login failed for user 'REUser' at System.Data.SQLClient.SQlInternal Connection.OnError(SQlException exception, Boolean breakConnection)
Error: Cannot open database ''RE7_[site id]" requested by the login. The login failed
Login failed for user 'BLACKBAUDHOST\bbMobileService.'
at system.data.sqlclient.sqlinternalconnection.onerror(sqlexception exception, Boolean breakconnection)
If Blackbaud hosts your Raiser's Edge database, click Chat with Support and reference this article.
If Blackbaud does NOT host your Raiser's Edge database, try each of the following in order to resolve the issue: