If the user knows their existing password:
  1. Log into the Blackbaud Merchant Services Web Portal with the BBMS Administrator account or any user account with Administrative rights
  2. Click Account Management > Users
  3. If the user knows their password, but has locked their account:
  4. Click the ellipses next to the user then Unlock
If the user has forgotten their password:
  1. Click the ellipses next to the user then Edit
  2. In the Password field, enter a complex password
  3. Confirm the password
    • To provide the user with the ability to change their password upon their next login, enter a temporary password then mark the box “User must change password on next login”
  4. Click Save
NOTE: User names must be 8 characters long. Passwords must contain at least 12 characters and include at least one lowercase letter, one uppercase letter, one number, and one special character. Do not include spaces in the password.

Provide the user with the following:
  • BBMS Web Portal URL: bbms.blackbaud.com
  • BBMS Web Portal Username
  • BBMS Web Portal password
    • Advise if they will be prompted to change their password upon log in (if "User must change password upon log in" was marked) and provide the BBMS password requirements above.
Additional Resources: