If the user knows their existing password, but has locked their account::
  1. Log into the Blackbaud Merchant Services Web Portal with any user account with Administrative rights
  2. Click Account Management > Users
  3. Click the ellipses next to the user
  4. Click Unlock
If the user has forgotten their password:
  1. Click Account Management > Users
  2. Click the ellipses next to the user
  3. Click Edit
  4. In the Password field, enter a complex password
  5. Confirm the password
  6. To provide the user with the ability to change their password upon their next login mark the box “User must change password on next login”
  7. Click Save
NOTE: User names must be 8 characters long. Passwords must contain at least 12 characters and include at least one lowercase letter, one uppercase letter, one number, and one special character. Do not include spaces in the password.