When trying to process an Online Admissions form Match Status: Multiple Matches displays for the applicant.
 
  1. Click the drop-down menu for Manage Matches
  2. Select View Applicant Match(es)
  3. Mark the Match To? checkbox for the correct applicant record
  4. Click OK
  • If an incorrect record was selected you will not be able to Calculate Matches again.  The match must be removed and the correct record must be added.  This is done within the Manage Matches menu.
When trying to process an Online Admissions form Match Status: Multiple Matches displays for a relationship.
Error: Multiple matches found for a person relationship being processed.
 
  1. Click View Relationship Matches
  2. Highlight the relationship with the multiple matches found
  3. Click View Match(es)
  4. Mark the Match To? checkbox for the correct relationship
  5. Click OK 
The matched records are found using the duplicate criteria function in The Education Edge.  If too many or too few matches are being returned you may want to edit these options.
Update The Education Edge duplicate criteria