The Channel value shows as Mail for Correspondence communications that use email output formats

Users have the option to select between mail and email type output formats when creating correspondence processes but find that after processing these that are using the 'email output' or 'Email correspondence output' formats the records shown in the communications area for these constituents shows Mail as the Channel instead of Email
Download and install the latest version and patch, if applicable. 

Environment

 3.0.516.34
 4.0.131

Was this article helpful?