To verify that the participant has enough gifts to warrant an achievement, please check that these questions are true:
  • Is the TeamRaiser event active and in a status of Accepting Gifts and Registrations or Accepting Gifts Only?
  • Is the participant's registration active?
  • According to the gifts listed for that participant, do the amounts total to enough to reach a milestone?
  • Are the gifts confirmed?
  • Are the gifts accurately soft credited to the correct participant?
  • *When running a milestone recipient report, does the participant appear in the results having been assigned the donation?
If the answer is "no" to any of the first five questions, then adjust the settings or configurations accordingly until you can answer "yes".
If you answered "yes" to all of those questions, except the report results*, then here is a helpful troubleshooting tip.
  • Next to the transaction record on the donor's profile (Constituent360 > Constituent Record > Transactions tab), click Remove Soft Credit.
  • Once the soft credit is removed, click Add Soft Credit, and apply to the same participant once more.
It is possible that the information may not have been written into the database table for TeamRaiser. Since the system recognizes transactions in order to trigger the achievements, It is possible that the soft credit didn't properly trigger the milestone. In this case, you can enter an offline donation of $1 towards the event. Then you can run a milestone report or view their personal page to verify that the milestone has been achieved and then you can feel free to delete the offline donation.

If this does not fix the issue, please contact Luminate Support.