Ensure the donation includes accurate billing address information and attempt the transaction again.

If this does not resolve the situation, Chat With Support and reference this article. 

Please provide the following details when you contact Support: 
 

  1. Supporter First and Last Name:
  2. Supporter ID: 
  3. Payment Date: 
  4. Payment Amount: 
  5. Event/Initiative Name: 
  6. Event/Initiative URL: