There are a few scenarios which which can prompt this error.
For both Scenarios, let's say the Parent's name is Jack and the Applicant's name is Jane. Jack has an Individual record within The Education Edge and is linked between NetCommunity and Education Edge.
Scenario 1: The option for Applicants Only is selected under the Login tab of the OLA form
Correct steps for future reference: When Apply is set to Applicants Only, the applicant should be logging in with their unique username. If another user, other than the applicant fills out the form, you'll receive the error in the plugin.
Correct steps for future reference: When Apply as Applicants and Selected relationships is selected on the form, the user logged in should specify the correct response. In this scenario, Jack should choose Applying as A parent or relative of the application (this text may vary slightly), and then choose their relationship to the applicant. Screenshot example below.
Scenario 3: Login is not required under the Login tab
Correct steps for future reference: If no log in is required, the form can either be filled out while not logged in, entering the applicant information. If a user logs in, even if the form does not require a log in, the applicant should log in to fill out the form.
Results of the Scenario which likely happened:
If Yes is clicked:
The applicant will now have the online login information that was used to login for the form to be filled out. The original record, usually the parent record, mentioned in the warning message will have no username or password on the record.
If No is clicked:
The applicant record will be generated with no username or password on the record. The original record, usually the parent record, mentioned in the warning message will keep the login information.
NOTE: You can deter the form from confusing the applicant and the parent by deselecting the option to allow the form to be filled out as an applicant. By requiring Login and choosing Selected Relationships Only, it will deter the form from thinking the person logged in is the applicant.
- From the NetCommunity website, Navigate to Site Explorer>Forms
- Click the Pencil icon of the form to edit
- Click the Login tab
- Mark the box for Require Login
- Under Apply as, chose Selected Relationships Only
- When finished, click Save
*NOTE: If selecting Yes or No triggers an unhandled exception check the matching record of the applicant, following the article linked.