This can happen for a number of reasons including but not limited to:
  • Sales tax could be turned off for your site. This can only be done by a Blackbaud employee so if this was working and it has suddenly stopped, this is unlikely.
  • The site is configured for sales tax but the store isn't. Due to a bug, E-63312, all stores must be configured for tax if the site is.
  • There has been a change with your Sales Tax Online account. Contact Sales Tax Online to verify that your account with them has not had any changes.